{"id":51956,"date":"2024-03-06T10:55:02","date_gmt":"2024-03-06T15:55:02","guid":{"rendered":"https:\/\/vapewolinak.com\/politique-commerciale\/"},"modified":"2025-12-05T10:43:26","modified_gmt":"2025-12-05T15:43:26","slug":"sales-and-privacy-policy","status":"publish","type":"page","link":"https:\/\/vapewolinak.com\/en\/sales-and-privacy-policy\/","title":{"rendered":"Sales and privacy policy"},"content":{"rendered":"\t\t
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Sales and privacy policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ordering and payment methods<\/h2>

For online transactions, Authorize.net (Visa, MasterCard, and American Express) are welcome.\u00a0<\/p>

Business hours<\/h2>

Monday to Sunday, 9 a.m. to 8 p.m. (Quebec time)<\/p>

Terms and conditions of sale<\/h2>

Our prices are in Canadian dollars ($CAN) and do not include delivery charges, customs fees and other fees such as customs broker if applicable.<\/p>

Exchanges and warranties<\/strong><\/h2>

Refillable vapes can be exchanged within 15 days of receipt<\/strong> if the product is defective. Disposable vapes can be exchanged within 2 days of receipt<\/strong> if they present any of the following issues: leaking<\/strong>, self-activation<\/strong>, or inability to open the device<\/strong>.<\/p>

Delivery<\/h2>

Shipping costs and delivery times: Shipping costs and delivery times are given according to the destination and method of transport selected. We use the services of Canada Post Corporation.<\/p>

Delivery date not met: If for any reason we cannot deliver the products on time, we will inform you as soon as possible and give you the option of cancelling your order.<\/p>

Returns and exchanges<\/h2>

We will replace or issue a refund for any goods damaged during delivery, without any additional cost to the customer.<\/p>

Payment security<\/h2>

When you place an order with the Authorize.net payment system, your transaction is directed to a secured Internet payment terminal. This connection uses the latest generation SST encryption protocol. The Authorize.net securing and prevention tools are among the best on the market.<\/p>

All transaction data is encrypted for transfer from your computer to the Authorize.net server, the only server able to decrypt the information. Authorize.net then transmits the order information, without the credit card details to the merchant.<\/p>

To learn more about Authorize.net, click here<\/a>.<\/p>

Complaint resolution<\/h2>

Any complaints should be addressed to\u00a0Vape W\u00f4linak at:<\/p>

Vape W\u00f4linak
10463, chemin Leblanc
W\u00f4linak, QC\u00a0 G0X 1B0<\/p>

Phone:\u00a0 819 602-0236<\/a>
E-mail\u00a0:\u00a0info@vapewolinak.com<\/a><\/p>

You may file a complaint by phone, mail, fax, or e-mail. We will deal with any complaints within\u00a03 days\u00a0of their receipt, at no charge to the buyer.<\/p>

Personal data collection and use<\/h2>

All personal information collected will only be used to process your order and handle your complaint, if possible. Only the following information will be collected during the order process:<\/p>